Our policies
What to expect before you book, written plainly.
Booking and deposits
Book online, by phone or by WhatsApp. A consultation comes first for new clients. The dry curl cut, twist-out and color take a deposit that holds your time and goes toward your service; consultations and add-ons don't. We confirm by text.
Canceling and running late
Please give 24 hours' notice to move or cancel. If you are more than 15 minutes late, we may shorten the service or ask you to rebook, so call or text us as soon as you know.
If you miss an appointment
If you miss an appointment without telling us, the deposit stays with the studio, and we may ask for a deposit to book your next visit.
Children and companions
We cut curls for teens and adults. A child may sit with you while you wait, and one guest may stay during your service, because the room is small.
Patch tests and allergies
Color and some smoothing products may need a patch test before your first visit, following the maker's directions. Tell us when you book if you have ever reacted to a hair product. We don't give medical advice.
Before your visit
Come with your hair dry, in the style you usually wear it, not freshly washed or straightened. Tell us what has been on it: box color, a relaxer, a smoothing treatment, henna. Honest answers keep the visit shorter.
If you're not happy
If you are not happy with your cut or style, tell us within a few days and we will make it right with you.
Tipping
Tipping is welcome and never expected. You can tip your stylist and the front desk when you pay, or in cash.
Come as your curls are
Book a consultation or a dry curl cut, and bring what you use at home.